Great strategic meetings don’t happen by accident. They happen because someone is committed to THINKING through the purpose and outcome, PLANNING all of the details in advance, and DOING the hard work of running the meeting. This is the role of an excellent annual planning facilitator that can help you better define your strategy, create a winning annual plan and leave with an action plan to get your annual initiatives done. In order to facilitate a planning session, there is a lot of hard work that needs to be done. These same techniques should be used for in person sessions and virtual strategic planning sessions with your management team.
At Scale Up Growth Partners & Rhythm Systems, our advisors are trained strategic facilitators and play an important role in the strategic planning process. We are planning experts that help you get the most ROI out of your meeting with their expert facilitation skills. We have facilitated hundreds of successful Strategic Planning, Annual Planning and Quarterly Planning sessions for our clients. In this blog post, we will share expert insights from these sessions so that you can scale up your company. Strategy planning (and expert facilitation) is key as your longer term strategic priorities drive your shorter term goals, projects and actions.
Note to strategic CEOs: Along with our ability to educate, coach and facilitate specific content and methodology during on-site sessions, one of the main reasons CEOs choose to bring us in to run their sessions is so that the CEO can fully participate. It is nearly impossible for a CEO to effectively facilitate a session and fully participate at the same time. And the CEO’s contribution and participation is extremely important to reach the desired outcome. Session facilitation is an extra burden that is better placed on another team member or an expert facilitator.
Strategic Planning Facilitation Step 1: THINK Through the Purpose and Outcome of the Meeting
Stephen Covey advises us to “begin with the end in mind.” What is the purpose of this meeting? What do we hope to accomplish? Who should attend? What work should the meeting participants get done prior to the meeting? What are the specific outcomes or outputs we are looking for from this strategic planning session? What is the role of a facilitator in a strategic planning session?
Creating an Objective Statement that you can share with the rest of the team in advance is a great way to ensure everyone who attends the meeting comes with shared goals and expectations for your time together. It will also give you clarity as you move into step 2 and begin planning for the session.
An effective Objective Statement consists of three parts:
- TO: (What is the action? What are you going to do? Start with a verb.)
- IN A WAY THAT: (How will you go about doing it? List criteria, scope, involvement, success measures, specific tactics, side benefits, or any other relevant information. Use bullet points.)
- SO THAT: (Why are you doing this? Why is it important? What is the one main benefit?)
Sample Objective Statement for one company’s Quarterly Planning Session
QUARTERLY PLANNING OBJECTIVE STATEMENT
TO: Conduct our Q4 planning session
IN A WAY THAT:
- Brings the Senior Leadership Team together for two full days
- Highlights the previous quarter’s accomplishments
- Updates and advances our Annual Plan and long term goal attainment
- Allows us to discuss-debate-agree critical topics as a team
- Prepares us to overcome any potential obstacles to hitting our year-end goals
- Identifies 3-5 Company Priorities, complete with owners and clear success criteria
- Identifies clear Individual Priorities for each member of the leadership team
- Prepares us to begin thinking about next year’s Annual Plan
- Allows us to identify strengths and weaknesses
- Answers the key questions facing our company and industry
SO THAT: We finish this year strong and set ourselves up for a strong start to next year.
Virtual Strategic Planning Facilitation Step 2: Plan all of the Details in Advance
Anytime you bring your team together for a meeting, whether it’s for a few hours or for a few days, you are making a big investment in time, energy and money. The way to make sure you get the most out of your investment is to make sure you are properly prepared. The preparation checklist below will help you.
STRATEGIC PLANNING MEETING PREPARATION CHECKLIST
- Set the date – You will want to determine and set the date as soon as you can so that everyone on your team can attend. The longer you wait, the harder it is to find a time that works. If this is an ongoing, standing meeting, make sure everyone has it on their calendar every time it occurs and actively works to protect the scheduled time with the team.
- Select the Facilitator – It is important to pick the right person to facilitate your session. The facilitator is in charge of creating the agenda, preparing content material (slides/visuals), arriving early to ensure setup is correct and materials are in place, testing technology, and facilitating the session. If you must choose someone on your team that will be in attendance, remember to stop occasionally during the meeting and ask their opinion if not previously shared. If you choose someone that would not normally be in attendance, make sure they understand that their job is to facilitate, not offer opinions on discussions they would not normally be involved in. Role clarity is essential.
- Select a location – Having a meeting or planning session in your own conference room can be very ineffective. The opportunity to lose focus and be interrupted by operational issues increases exponentially. This is fine for short, weekly, routine meetings, but for 1-2 day planning sessions, we recommend taking your team off-site if you can.
- Choose a Meeting Coordinator – This person is in charge of handling all of the logistics for the meeting, making sure participants have made travel arrangements, the conference room (on-site or off-site) is booked and set up for the session, and that all participants are aware of any homework/preparation that is needed for the session. Use someone on your team who is meticulous with details and have them build a strategic planning checklist for future meetings.
- Prepare the meeting material – You and the facilitator should refer to your Objective Statement when creating the agenda. Be careful not to overload your agenda. Be realistic about what you can accomplish in the time you have available. Create a basic time plan to accompany your agenda. This will help you know whether or not you are on track during the meeting. Less is more when it comes to slides. The old rule was no more than 6×6 (six words long by six bullets). In today’s Twitter and drive-through world, you’re better served to stick to 4×4, or better yet, 3×3. Consider revealing information one bullet point at a time, especially if you must have more than 6×6 on a slide and always make sure that it is written for your target audience.
- Email the meeting agenda and pre-work to the attendees – Communicate with all attendees at least 2 weeks before the session, sharing the objective statement, agenda and any pre-work you want them to do. Realise that some people – even with proper instruction – may be in the habit of attending meetings unprepared. If you consider the pre-work essential, let the team know that it’s mandatory, and require them to return it in advance, or instruct them to bring copies to the meeting and build time to share the output into your agenda. This will allow people to think about the strategic goals for themselves and the company ahead of the meeting.
- Last minute details – Work with the meeting coordinator to make sure all of the meeting details have been addressed: supplies ordered, lunch planned, technology arrangements made, attendance confirmed, etc.
Remember to be realistic about what you can accomplish in the time you have available and set the agenda appropriately. The strategic planning facilitator also must keep the team focused on having the right discussions needed for your organisation. Understanding and working with the group dynamics is essential, especially in a large group. You can read more details about a virtual strategic planning session in this related article.
Strategic Planning Facilitation Step 3: Do the Hard Work of Running the Strategy Session
Three definitions of the role of the facilitator:
- “An individual who enables groups and organizations to work more effectively; to collaborate and achieve synergy. He or she is a ‘content neutral’ party who by not taking sides or expressing or advocating a point of view during the meeting, can advocate for fair, open, and inclusive procedures to accomplish the group’s work.”
- “One who contributes structure and process to interactions so groups are able to function effectively and make high-quality decisions. A helper and enabler whose goal is to support others as they achieve exceptional performance.”
- “The facilitator’s job is to support everyone to do their best thinking and practice. To do this, the facilitator encourages full participation, promotes mutual understanding and cultivates shared responsibility. By supporting everyone to do their best thinking, a facilitator enables group members to search for inclusive solutions and build sustainable agreements.”
The word facilitation means to make easy. Too bad actually facilitating a group of people isn’t. It takes a tremendous amount of energy, focus, quick thinking and patience to facilitate a meeting. If you have followed the first two steps in this blog post: (Step 1: THINK and Step 2: PLAN), then you are set up for a successful session. But, there is still a lot of work to do.
Here are 15 Tips you can use to keep the strategy session moving in a positive direction.
15 Expert Tips for Facilitating a Great Virtual Meeting
- Set ground rules at the beginning of the meeting. Let the team discuss their expectations for full participation, candor, side bars, interruptions, tangents, and cell phone and computer use. Having this conversation upfront creates an environment of accountability and a high level of commitment to the meeting. Ground rules will help reduce the stress of group interaction and make it easier to resolve problems when they arise. Capture your ground rules on a flip chart while discussing and post for reference throughout the meeting.
- Trust the process. Remember that you have put a great deal of time into steps 1 & 2, so you are going into the day with a good game plan. There may be times when things seem disjointed or the team doesn’t understand where you’re going. Let them know that there is a method to the madness and ask them to trust the process with you. When utilizing a slide deck and agenda provided by Rhythm Systems, know that the process and content has been tested and proven to work many times. It may not all come together until the very end, but if you are going in with a clear objective and well thought out agenda, the results you’re looking for will follow and the problem solving will occur.
- Give yourself permission to deviate from the time plan if a topic requires more time than you thought it would. As long as the additional time is used for good, healthy debates on important topics, and not the beating of dead horses, it will be a good use of time. If you do deviate from the time plan, involve the team in deciding how you will make it up. You may choose to stay late or start early one day, or you may choose to cut or shorten the time allowed for another topic. Involving the team in this discussion and decision increases engagement, energy and commitment (see #11).
- Celebrate your progress as you move through the session. Reflect on lessons learned and breakthroughs. Acknowledge someone when they’re brave enough to bring up a tough subject. Check in with each other along the way to make sure you’re all staying engaged. After breaks, consider restating what’s been accomplished and where you are in the agenda.
- Use ice breakers with purpose. Ice breakers are quick, interactive exercises designed to get the team’s brain working and mouth moving. They are usually used at the beginning of a session, after breaks, and after lunch. They can also be great for raising the energy level late in the afternoon. A quick Google search will provide hundreds of ideas for icebreakers. One of our favorites is a quick round of victories or good news. This actually serves several purposes. It gives team members a chance to share information with each other, it allows team members an opportunity to get to know each other better, and it starts the meeting off on a positive note. We recommend that you start every meeting with some version of good news.
- Encourage full and equal participation. A team is made up of many different individuals, each with their own personality and preferred work style. Some are naturally more dominant and expressive, while others may be more thoughtful and reserved. One style is not better than another, and the fact that they’re on your team means that you value their input. It’s the facilitator’s job to recognise these different styles and run the meeting in a way that gives each person a chance to contribute. This is a good discussion to have at the beginning of the session as you are setting the ground rules.Set the expectation of full and equal participation clear and give the team a chance to discuss how they will do this. The facilitator may have to step in throughout the meeting, specifically calling on individuals that have not spoken up. The facilitator may also choose to design the meeting to include specific opportunities to hear from everyone. Examples of this would be small group breakout sessions or employing different brainstorming methods (see #8.)
- Use visual aids effectively. Any combination of flip charts, white boards, sticky notes, posters, PowerPoint/Keynote, and handouts will do. We’ve all seen the person that used every animation tool within PowerPoint – wiggly jiggly icons, annoying animations, slides swiping in from 20 directions in 5 different ways. Don’t overdo it and allow your visuals to distract from the meeting. People have different styles of learning, Some are visual learners, some auditory, some kinesthetic and some experiential, so mix it up and use all aids in moderation. Keep in mind that your body language is one of the most important visual aids that you have, make sure that you make people feel like they are being heard.
- Use different methods for brainstorming. Round robin, freewheeling, group pass and silent reflection are all proven methods you may try. The point of brainstorming is to produce a comprehensive list of potential ideas, solutions or plans. When done well, brainstorming should increase participation, reduce inhibition, stimulate ideas, increase creativity and be a group process.The general rules for all brainstorming methods are:
- Focus on quantity first-capture as many ideas as possible.
- Encourage and welcome all ideas – ask the team to dig deep and think beyond the obvious – every idea submitted should be captured.
- Hold off on judgment, criticism or reality checks – this should be a “safe time.” Ideas will be discussed and debated later.
- Use short phrases and bullet points, not paragraphs and lengthy explanations.
- “Piggy back” on others’ ideas. Outlandish ideas can be stepping stones to good, workable ideas.
- Although it can be helpful to give a brief overview of brainstorming rules, there’s no need to go into an elaborate explanation. “Let’s brainstorm annual priorities that will move us toward our 3-5 year strategic plan. Remember, let’s not judge the ideas but just capture and understand them first.” Then, begin your chosen method of brainstorming. As you move through the process, anticipate that someone will break the rules – that’s when the facilitator steps in and makes the correction.
- Use a Parking Lot. Stay on track by creating a place to capture ideas that are not appropriate to the discussion at hand but that you don’t want to lose. Make it visible to all by using a white board, tear sheet, etc. This helps you keep the meeting focused without chasing too many “rabbit trails.” It is important to honor all ideas, questions, and concerns that come up during a session, and by placing the item in your parking lot, you send the subtle message that all contributions are important. Refer to the parking lot items while facilitating when appropriate and review any unresolved items at the end of your session, moving them to an action item list. In a strategy meeting, you need to keep the team on task and using a parking lot can help you accomplish that.
- Deal with difficult people ahead of time. Before your meeting, think about participants who have a tendency to be outspoken, to dominate, or to argue in meetings. Think also about participants who may have felt bullied or intimidated in the past, or who may have a history of not participating openly. Have a conversation with these people before the session, explaining your concern and asking for their help in creating a healthy and productive environment. Helpful language when talking to the dominant person might include, “Jim, I’m trying to increase participation in this meeting. I really appreciate your outspokenness and value your input. If it’s ok with you, I’d like you to go last so I may first hear the rest of the team’s thinking before you share yours.” Be sure to circle back and give that participant a chance to share.This is also a good topic to discuss while setting ground rules at the beginning of the session. Discuss in advance the, expectations for politeness and tone during the meeting, and ask the team for permission to point it out if things get off track. If conflict arises during a meeting, the facilitator must be prepared to step in and take control of the meeting. Anytime the discussion becomes accusatory or personal, the facilitator can ask the participant to reword statements so that they are focused on solutions, facts and business issues, not people and blame. A great technique for redirecting a heated discussion is to ask the team to discuss their learnings rather than their frustrations. Be sure to do this every time the language becomes personal, and before you know it, your team will police this behavior themselves. Conflict resolution is a central role for the facilitator.
- Keep the energy high. Enthusiasm is contagious – so is negativity. Some people need to doodle while they think, some need toys like a Koosh ball or rubber Gumby, others need talk time with other participants, and others need to stand up or walk around the room from time to time. Think through your meeting day and plan ways to keep energy high for the entire time to keep the group paying attention.Have participants work in pairs, write something down, work together on puzzles, make mini-presentations on topics assigned before and after breaks, schedule group breakout sessions, etc. Remember that the energy of the room is often a notch or two below that of the facilitator, so it is important to keep your personal energy high as well. Try to get plenty of sleep the night before, eat well, have plenty of water on hand and take breaks as needed as group facilitation is hard!
- Get to consensus. Many discussion topics require moving the group from several individual, independent ideas to one agreed upon group decision. Consensus can be defined professionally as an acceptable resolution that can be supported by everyone on the team. It does not mean that everyone on the team has to agree that this is their number one favorite resolution, just that they will support the decision going forward. Supporting a decision means that you will speak positively about the decision to others, you will do everything in your power to make sure the decision results in a positive outcome, and you will not say “they decided.”Explaining the definition of consensus and support to the team at the beginning of the discussion can be helpful in reaching a resolution. An important step in getting to consensus is making sure that all ideas are evaluated and everyone’s perspective is heard. This is not only important in getting buy-in for the final conclusion, it also generates the best ideas and solutions. Structuring a process for team decision making is an important facilitation skill.
- Document and publish the Who-What-Whens. Who-What-When action items are leading indicators of successful meeting outcomes. How often do teams meet, discuss and debate critical topics, then set the next meeting date only to discover at the next meeting that no progress has been made? It is critical that you, as the facilitator, ensure that every critical discussion ends in a documented action captured in an action list of Who is accountable (one person only), What they will do, and When it will be completed. Create a habit of ending meetings with a review of the Who-What-Whens and beginning meetings with confirmation on completion of the actions assigned.
- Finish strong. People won’t always remember what you do or say, but they will always remember how you made them feel. And what they will remember most is how they felt at the end of the meeting. Whether you completed every objective you laid out or worked all the way through the agenda, it’s important to recognize the accomplishments of the team and celebrate their focus, contribution, time invested and hard work. Finish the meeting by recapping the decisions made, reviewing the actions committed to, and confirming the next steps. We also recommend you give everyone a chance to share how they are feeling as they leave. You can go around the room and ask each person to share a one-word/ one phrase closing statement, or share one takeaway or breakthrough they gained during the meeting.
- Ask for feedback. Great facilitators are not born overnight. They develop and improve over years of experience. And, the most experienced facilitators know that the best way to get better is to ask for feedback. You can ask the team before they leave to write down one bright spot from the meeting and one area to work on or do differently next time. You can email everyone after the session asking for feedback. Or, you ask for a quick one-on-one conversation from a few trusted advisors in the room.You want to encourage feedback on the agenda, pre-session communication, design of the day and homework, as well as how you performed and handled difficult situations during the session. No matter how you choose to receive feedback, take it seriously. Don’t take it personally or complain to others about it. All feedback, even negative feedback, is a gift. Thank the person who shared with you and make every effort to incorporate all helpful suggestions into your next session. Stay encouraged and stick with it. You will get better every time you facilitate, so volunteer and look for opportunities to practice. Over time, the tips in this blog post will become second nature. Good luck!
HERE ARE SOME TIPS TO HELP TEAM DECISION MAKING:
- Use the brainstorming tips above to identify all possible solutions (see above #8)
- Combine and link similar ideas
- Use structured methods, like The Six Thinking Hats, to help take the emotion out of the discussion
- Set a time limit for discussion on each potential solution
- Make sure everyone is participating in the discussion and, make sure everyone is actively listening and applying their listening skills
- Work to narrow the options down to as few as possible
- Don’t be afraid to call for a vote to see how close the group is to full agreement
- If there are just one or two holdouts, seek to understand what and how firm their objections are
- Engage the group in troubleshooting to minimize the potential negative impact identified by any objections or concerns raised
- Restate the most popular resolution, adding one or two points addressing the concerns raised, and ask the holdouts if they can support that decision
- Sometimes people will get caught up in the moment and continue the debate just for the sake of arguing. Ask the holdout if they will lose sleep if the group moves forward with the proposed resolution. Refer back to the definition of support and ask if they will support the decision
- With consensus, there is often compromise. Not everyone gets everything they want out of the final decision. However, because you created an environment where everyone has had an opportunity for input, the decisions reached are often ones that will be very successful and highly supported
- If you are running a virtual strategic planning session visit the link to learn some additional tips to help you get the most out of your planning session
Sources & Attribution
This blog post shares the top tips and tricks to facilitation from our partner Rhythm Systems, and their Facilitator guide written by Chris Cosper and Barry Pruitt and adapted to a blog post by Ted Skinner. If you’d like to download the guide, please click here. We really hope that you enjoy the facilitation techniques outlined in this article to keep group discussions both positive and productive. We hope this fully answered your question of how to lead a strategic planning session, if you want to get the best ROI on your investment of time and energy drop us a line and we’ll see if it makes sense for you.