The CEO’s Dashboard: KPIs That Matter
Dear CEOs and Founders,
KPIs are the lifeblood of a business. They’re the signals that show you how things really are. Let’s break it down.
Why KPIs Matter
Every CEO needs to know where their company stands. KPIs are like beacons in the night. They guide you. But don’t drown in numbers. Pick the ones that count. The ones that give you fresh, helpful news.
The KPIs Every Smart CEO Watches
A deep look reveals that the best KPIs fit neatly into four boxes:
- Customers:
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- How many new customers did we get?
- How many customers left us?
- How satisfied are our customers?
- How many support tickets were raised?
- How many positive reviews did we get?
- Employees:
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- How often are they hitting their targets?
- How many days have they missed work?
- How many have taken training recently?
- How many are taking on new responsibilities?
- What’s the feedback score from their peers?
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- Revenue:
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- What’s our monthly income?
- How much profit did we make this quarter?
- How many big sales did we close?
- How’s our cash flow looking?
- Are our expenses under control?
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- Processes:
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- How long does it take to close a sale?
- How many products get returned?
- How quickly do we restock our goods?
- How efficient is our hiring process?
- How fast do we respond to customer queries?
Pick the top two from each box. That’s your dashboard.
The Takeaway
In business, the right KPIs are your compass. They tell you if you’re on the right track or if there’s trouble ahead. Choose wisely. Align your team. And remember, success is a journey, not a destination.
Do you want a Template for KPI & OKR Tracking? Reply “KPI & OKR TRACKING TEMPLATE” and we will send it to you.
Cheers,
Jonathan
0408 748980
P.S. Ready to elevate your business? Here are 4 ways I can assist:
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